Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated: 15 September 2026

We understand that plans can change. Please review our refund and cancellation policy carefully before making a booking.

1. Cancellation by the Customer

2. How to Request a Cancellation

1. Log in to your account and go to "My Bookings".
2. Find the relevant booking and click "Cancel Booking".
3. Provide a reason for cancellation.
4. Our team will review and process your request within 2–3 business days.

3. Refund Processing

Approved refunds will be processed within 5–7 business days to the original payment method. Bank processing times may vary.

4. Cancellation by Us

In the rare event that we cancel a tour due to insufficient bookings, natural disasters, or other unforeseen circumstances, you will receive a full refund or the option to rebook on an alternative date.

5. Non-Refundable Items

Certain bookings may be non-refundable as specified at the time of booking. These include last-minute deals, festival packages, and custom itineraries with non-refundable supplier costs.

6. Contact Us

For cancellation requests or refund queries, please contact our support team through the Contact page or email us directly.